» Services
| Basic System Diagnostics | |
|---|---|
| In-Shop Support | $35.00 |
| In-Home/In-Office Support | $35.00 |
| What's Included: | |
| Troubleshoot 1 computer |  |
Back to Top| Advanced Diagnostics & Repair | |
|---|---|
| In-Shop Support | $75.00 |
| In-Home/In-Office Support | $75.00 |
| What's Included: | |
| Advanced Troubleshooting 1 computer | |
Back to Top| Virus & Spyware Removal | |
|---|---|
| In-Shop Support | $75.00 |
| In-Home/In-Office Support | $125.00 |
| What's Included: | |
| Troubleshoot 1 computer | |
| Remove all viruses, spyware, malware and rootkits on the computer | |
| Repair any operating system issues | |
| Apply system tweaks and modifications | |
| Perform operating system critical updates | |
| Test operating system for proper functionality | |
| Provide an estimated cost of hardware replacement | |
| Back up data (additional charge) | $35.00 |
Back to Top| Security and Performance | |
|---|---|
| In-Shop Support | $55.00 |
| In-Home/In-Office Support | N/A |
| What's Included: | |
| Install antivirus and antispyware software (software not included) | |
| Perform system updates | |
| Enable basic security functions | |
| Remove unwanted programs and trialware | |
| Create additonal user accounts (if applicable) | |
| Test and verify PC hardware | |
| Test and verify PC software | |
| Create a backup restore CD/DVD | |
Back to Top| Computer Tune-Up | |
|---|---|
| In-Shop Support | $35.00 |
| In-Home/In-Office Support | N/A |
| What's Included: | |
| Perform system updates | |
| Enable basic security functions | |
| Remove unwanted programs and trialware | |
| Create additonal user accounts (if applicable) | |
| Test and verify PC hardware | |
| Test and verify PC software | |
Back to Top| Computer Set-up | |
|---|---|
| In-Shop Support | N/A |
| In-Home/In-Office Support | $75.00 |
| What's Included: | |
| Physically set up one PC | |
| Organize wires and cables (ties not included) | |
| Install one new software application (software not included) | |
| Install one peripheral or external device (device not included) | |
| Configure your new computer to access your existing Internet account | |
| Configure 1 email account (additional accounts $15.00 each) | |
| Ensure PC is functioning properly | |
| Transfer data from old computer to new computer (additional charge) | $35.00 |
Back to Top| Wireless Networking | |
|---|---|
| In-Shop Support | N/A |
| In-Home/In-Office Support | $35.00 |
| What's Included: | |
| Set up, configure and secure your router | |
| Configure Internet connection (existing Internet service required) | |
| Install and configure networking adapter on 2 computers/devices | |
| Enable devices to share the internet,files, printers and other media | |
| Repair network and internet connectivity if necessary | |
| Hardware |  |
| Configure additional device | $15.00 |
Back to Top| In-Shop Support | N/A |
| In-Home/In-Office Support | $35.00 |
| What's Included: | |
| Configure 1 email account (additional accounts $15.00 each) | |
| Troubleshoot an existing email account | |
| Repair, configure and update e-mail client | |
| * existing Internet connection is required. All User ID's and passwords must be available. | |
Back to Top| Printer Help | |
|---|---|
| In-Shop Support | N/A |
| In-Home/In-Office Support | $35.00 |
| What's Included: | |
| Setup and configure 1 printer (Local or Network) | |
| Troubleshoot Printer issues | |
| Answer question about your printer | |
Back to Top| Software Installation | |
|---|---|
| In-Shop Support | $15.00 |
| In-Home/In-Office Support | $35.00 |
| What's Included: | |
| Determine computer compatibility | |
| Install/repair and configure 1 software application | |
| Create Desktop, Start Menu and Quick Launch shortcuts | |
| Software | |
Back to Top| Hardware Installation | |
|---|---|
| In-Shop Support | $15.00 |
| In-Home/In-Office Support | $35.00 |
| What's Included: | |
| Install 1 internal or external PC component | |
| Install any included drivers and software as necessary | |
| Configure the PC component as necessary | |
| Hardware | |
Back to Top| Hard Drive Cloning | |
|---|---|
| In-Shop Support | Below |
| In-Home/In-Office Support | N/A |
| What's Included: | |
| Clone up to 80gb HDD | $65.00 |
| Clone up to 160gb HDD | $75.00 |
| Clone up to 250gb HDD | $85.00 |
| Clone up to 320gb HDD | $95.00 |
| Clone up to 500gb HDD | $115.00 |
| Clone up to 750gb HDD | $135.00 |
| Clone up to 1tb HDD | $150.00 |
| Clone up to 2tb HDD | $200.00 |
| Clone up to 3tb HDD | $250.00 |
| Clone up to 4tb HDD | $300.00 |
Back to Top| Incident Response | |
|---|---|
| For Businesses Without An IT Support Agreement | Details |
| What's Included: | |
| Telephone Support | |
| Email Support | |
| Remote Support | |
| On-Site Support | |
Back to Top| IT Support Agreements | |
|---|---|
| Tier I Support Plan | See Plan |
| Tier II Support Plan | See Plan |
| Tier III Support Plan | See Plan |
| What's Included: | |
| Telephone Support | |
| Email Support | |
| Remote Support | |
| On-Site Support | |
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