Remote Monitoring

Here at Zoll Technologies, we recommend that all our customers and clients take advantage of the Remote Monitoring & Management and the Network Management services we offer.

We recommend to all of all our residential and Small Office Home Office (SOHO) customers that they install Kabuto on every computer that comes through our shop. For all our Small to Medium Sized Business (SMB) and Enterprise clients, we recommend that you take advantage of our Tier II and Tier III Service Level Agreement offerings that include Network Management Services. We also offer Network Management Services separately.  Contact us to discuss your Network Management needs.

What is Kabuto?
Kabuto is a lightweight application that lets us monitor your computer’s health so we can proactively solve your issues before they become a pain. Stuff is going to happen to your computer that puts it at risk or requires attention, like viruses, new software updates or data breaches. Kabuto alerts you to potential problems so you can get in touch with us anytime you need help.

If you would like, this service can also help us proactively monitor and fix issues on your computer when they arise.

Kabuto is a lightweight application that is installed on your computer and runs in the background with minimal to no impact on your computer’s speed or performance.

How can Kabuto help me?
It monitors for potential problems so you can pass it off to us before it becomes a real pain for you. You’ll get a simple notification if a problem arises, and easily be able to get in touch with me using Kabuto if you’d like.

What services do you offer?
We offer a range of packaging which includes:
• Monitoring: we keep an eye out for problems on your computer before they become a real pain for you
• Managed Anti-virus: this service is dedicated to detecting and removing harmful viruses that try to hurt your machine
• Patch Management: when there’s an Operating System or software update, let us do the heavy lifting and take care of that for you. It’s important to update your Operating System and other software whenever updates are available to protect your computer from malware.

What information can you see? Can you see my private information?
No, we can’t. The information we can see is purely for diagnosing and fixing hardware and software issues. We do not track personal information. Examples of information we can see are:
• Hardware Information (Motherboard, CPU, Memory, Hard Drive)
• What applications are installed on the computer
• What applications run on startup
• Recent malware found by installed Antivirus software

* Applicable Sales Taxes not included in pricing.  Residents of the State of New York are subject to the sales tax rate of 8%.

** Remote Monitoring & Management services are only available for systems running the Windows family of Operating Systems.

*** Anti-Malware protection is powered by Emsisoft Anti-Malware.